Customer Support Outsourcing

Your customer support team at Website Toolbox can be setup to handle all the queries generated from your business. The queries can come from your customers using email, live chat, or a toll free number. The support boundary can range from answering product or service related queries ranging from features, pricing, to detailed installation support.

The support executives will be provided with a very user friendly Customer Support Application. This will enable them to record all information including chat logs, email logs, and customer information into a central database. Managers will be able to escalate, transfer queries, and track the average time taken by each of the executives to service the clients. The system will also allow the top managers to directly generate daily, weekly or monthly reports online.

Customer support services can be made available in any language, 24 hours a day, for as little as $10/hour per representative.

Contact us today for more information and a free price quote.